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Lost & Damaged Packages

Questions about your order or products featured online? We’d be happy to help you via email, please reach out anytime at   

All shipping is at the customers risk. If your package gets lost in transit we will do everything we possibly can to assist you. Once items have been dispatched we do not hold responsibility for lost parcels or damaged in transit parcels.  
We will redeliver, replace or refund an item that is incorrectly addressed by Common Texture however we do not take responsibility for any items that were processed with an incorrect address at the checkout. Please be sure all of your information is entered correctly as we want your package to arrive safely as much as you do!

We would like to resolve issues for you efficiently and fuss free. If you believe an item to be faulty please contact Common Texture via email within 7 days. Please remember that our products are handcrafted. We embrace the beauty in the handmade and appreciate the natural irregularities that may appear in textiles because they are created by the human hand. Please refer to our Product Care section for additional tips.