Lost & Damaged Packages
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LOST AND DAMAGED PACKAGES
All shipping is at the customers risk. If your package gets lost in transit we will do everything we possibly can to assist you. Once items have been dispatched we do not hold responsibility for lost parcels. We will redeliver, replace or refund an item that is incorrectly addressed by Common Texture however we do not take responsibility for any items that were processed with an incorrect address at the checkout. Please be sure all of your information is entered correctly as we want your package to arrive safely as much as you do!
All our products are carefully checked before packing. Refunds or exchanges will be offered only if the item was damaged during transit or the wrong item was received. If your item was damaged during transit, please send us a photo of the damage as soon as it arrives. Upon assessment, we will either request that you return the item for us to fix, or issue a refund.
We would like to resolve issues for you efficiently and fuss free. If you believe an item to be faulty please contact Common Texture via email within 7 days. Please remember that our products are handcrafted. We embrace the beauty in the handmade and appreciate the natural irregularities that may appear in textiles because they are created by the human hand. Please refer to our Product Care section for additional tips.